Privacy Policy

The short version: We like our privacy and suspect you like yours too. We will not share, sell, or otherwise misuse any of your personal information.

The long version as required by current data privacy laws:

Privacy Policy

Who We Are

We are Straddle Creek Spins, owned by John and Cyndy Hunter

At Straddle Creek Spins (straddlecreekspins.com), we are committed to maintaining the trust and confidence of all visitors to our website. In particular, we want you to know that straddlecreekspins.com is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We take your privacy seriously and take measures to provide all visitors and users of straddlecreekspins.com with a safe and secure environment.

If you are interested in learning more about Straddle Creek Spins, please feel free to read our About page.

What Personal Data We Collect and Why We Collect It

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Straddle Creek Spins uses cookies to help Straddle Creek Spins identify and track visitors, their usage of the Straddle Creek Spins website, and their website access preferences.

For example:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Straddle Creek Spins visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Straddle Creek Spins website, with the drawback that certain features of Straddle Creek Spins may not function properly without the aid of cookies.

Gathering of Personally-Identifiable Information

Certain visitors to Straddle Creek Spins choose to interact with Straddle Creek Spins in ways that require Straddle Creek Spins to gather personally-identifiable information. For instance, when a visitor creates an account on straddlecreekspins.com information is saved. The amount and type of information that Straddle Creek Spins gathers depends on the nature of the interaction. For example, we ask visitors who sign up at straddlecreekspins.com to provide a username, email address, and password. Straddle Creek Spins collects such information in order to provide users with full access to Straddle Creek Spins’s features. Visitors can always refuse to supply personally-identifiable information, simply by not creating an account on Straddle Creek Spins.

Protection of Certain Personally-Identifiable Information

Straddle Creek Spins will not rent or sell potentially personally-identifiable and personally-identifiable information to anyone. Straddle Creek Spins discloses potentially personally-identifiable and personally-identifiable information only in response to a subpoena, court order or other governmental request, or when Straddle Creek Spins believes in good faith that disclosure is reasonably necessary to protect the property or rights of Straddle Creek Spins, third parties or the public at large. If you place an order on Straddle Creek Spins, we will send you emails only when necessary to update you on order information, status, and follow-up. Straddle Creek Spins takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifiable and personally-identifiable information (See “How We Protect Your Data” below).

Website Comments

When someone visits Straddle Creek Spins, they have the ability to submit comments on particular articles or pages. When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, and/or website) that you provide are stored indefinitely (and these details, as well as your IP address, are visible and disclosed to the administrators of Straddle Creek Spins). This is so we can 1) recognize and approve any follow-up comments automatically instead of holding them in a moderation queue; and 2) display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

We use WordPress to power our site. Through WordPress, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Feedback

Customers who have purchased any of our products online or at a show have the ability to leave Product Feedback. When feedback is submitted, certain identifying information such as name or alias is included. This information is necessary to confirm that you are an actual customer. Feedback becomes the property of Straddle Creek Spins and may be used, with the provided identifying name or alias, in Straddle Creek Spins promotional and marketing materials and other places where appropriate, useful, or helpful for Straddle Creek Spins or other customers. Straddle Creek Spins appreciates every customer and the valuable feedback given. As is the case with all customer personal information, we will not misuse what you have generously provided to us.

Contact Form

Visitors to Straddle Creek Spins have the ability to submit questions or comments through a contact form. In order to do so, visitors must first be willing to provide their name, email address, and the content they wish to submit. This information is necessary in order for us to receive and reply to your message. You are entitled to use aliases or information that completely hides your identity. We store messages submitted through the contact form for an indefinite period of time for customer service purposes. We do not use the information submitted through the contact form for marketing purposes.

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We do not rent or trade email lists with other organizations, businesses, or individuals.

We use a third-party provider, MailChimp to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Purchase Information

For payments, we collect purchase total, currency, and billing information. For taxes, we collect the value of goods in the cart, value of shipping, and destination address. For checkout rates, we collect destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels, we collect customer’s name and address, as well as the dimensions, weight, and quantities of purchased products.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies. We may share your above mentioned data with following third party companies from time to time:

Analytics – Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

You may opt out of Google Analytics cookies by using the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout?hl=en

Learn more about Google Analytics privacy policies here: https://support.google.com/analytics/answer/6004245

Who We Share Your Data With

For payments, we send the purchase total, currency and customer billing information to our payment processor. Please see their privacy policy for more details: https://www.braintreepayments.com/legal/braintree-privacy-policy.  For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information: https://www.taxjar.com/privacy-policy/. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS (https://about.usps.com/who-we-are/privacy-policy/welcome.htm). For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost (https://www.easypost.com/privacy.html). We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

How Long We Retain Your Data

We keep contact form entries for an indefinite period of time for customer service purposes.

We keep customer purchase records for 7 years for tax records and to analyze trends in sales.

We keep customer feedback indefinitely as it becomes the property of Straddle Creek Spins as set forth in our Terms and Conditions.

We keep mailing list/newsletter sign-up information indefinitely.

We keep analytics records for 38 months.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Access to Your Personal Information

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How We Protect Your Data

Straddle Creek Spins is committed to protecting your data. Therefore, we use SSL encryption throughout our website, the latest version of WordPress and the latest versions of our website’s themes and plugins.

Changes to Our Privacy Policy

Although most changes are likely to be minor, Straddle Creek Spins may change its Privacy Policy from time to time, and in Straddle Creek Spins’ sole discretion. Straddle Creek Spins encourages visitors to frequently check this page for any changes to its Privacy Policy.

If you have a straddlecreekspins.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Business Transfers

If Straddle Creek Spins, or substantially all of its assets, were acquired, or in the unlikely event that Straddle Creek Spins goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Straddle Creek Spins may continue to use your personal information as set forth in this policy.

Contact Information

If you require any more information or need to get in touch with us, you can do so by sending us a message through the contact form.